Customer reviews for USRobotics USR325610B
Ratings
Category: Personal Computers
Brand: USRobotics
Model: USR325610B
Availability: Usually ships in 1-2 business days.
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I also had trouble with the call-waiting feature. Sometimes it would alert me to a call, sometimes it wouldn't. When it did, it did not let me "drop" my internet.
Support from USR was very poor. First, there is no toll-free phone number, so you have to call long-distance. In today's age of customer service, this is very poor. Less than emphathetic reps are on the line, and use the script. "Try this and call back if it doesn't work."
Plus their web-site does not have an updated driver for this modem. The one on the installation disk is from 8/2001. Then they say to update the v.92 software, but an update is not available either. Support is non-existent.
Very disappointed. Will try a competitor.
USRobotics USR325610B Review by PaulRevere (Down South)
It seems this modem needs some encouragement from a satisifed user; and that would be me. I've used this modem for over a year now, and am very satisifed. When I first installed, it always wanted to connect at 52-52kpbs. However, that speed almost always ended in a dropped connection due to a line error. I configured the modem settings (in XP) to only connect at 48kbps. At this speed, I never, ever get dropped calls, and the stability is wonderful on V.92.
Download the latest drivers and software, and make sure you get the latest firmware. the CD installs a program that will update the firmware for you automatically. The modem-on-hold was a pain to get working, but the firmware update seem to ease this problem. MOH works perfectly.
If you are looking for a stable, reliable modem that works with Windows (and Linus and DOS), this is one to get. The more technically inclined folks will be able to tweak the modem for the best performance.
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It seems this modem has two points of entry into Amazon's website. Here is my review from another link.
Undoubtedly, this is the best modem available. I've used this modem for over a year now, and couldn't be more pleased. Disconnects are rarely ever experienced, and if it does occur, it is probably the ISP's fault. For those having disconnect problems, try lowering your connect speed. My USR wanted to connect at 53kbps, which caused disconnects. I lowered the connect rate to 48kbps which eliminated the problem and gave me a faster connection than the 53kbps (due to the line errors). To do this, you have to place a command in the modem initialization string which is on the Advanced Tab in the modem setup properties (Windows XP, look in control panel for modem options). For this modem, the commands for connecting at a specific rate are
44kbps: AT&N29
45.3kbps: AT&N30
46.7kbps: AT&N31
48kbps: AT&N32
49.3kbps: AT&N33
50.7kbps: AT&N34
Other speeds: See the manual on the setup disk or USR's website.
Depending on the quality of your telephone line, you may need to connect at something lower than 48kpbs. If you have a bad line coming to your house, no available consumer modem is going to make it better. It may say it connects at 56kpbs+, but line errors degrade this speed tremendously. More is not always better.
USRobotics USR325610B Review by Brian A. Wolters (Cabot, Arkansas)
I've had a love/hate relationship with USR modems. When they were first breaking out the 19,200 modems in the very early 90's, they couldn't be beat. And they continued to improve up until the X2/K56Flex and software vs. hardware modem battles. Then, their performance went way down, mainly due to the X2 problems.Now comes the Performance Pro v.92 modem. I did a lot of research and it seemed that this had what I needed: v.92 and hardware based. So, I popped it in and powered up the PC. Windows XP plug-in-play found it to be a "generic" V.90 USR modem, so I had to load the "new" drivers. The drivers were not very new and it appears, to this day, it is the ONLY driver for the modem. Once the correct driver is loaded, the modem worked.
With my ISP not being v.92 yet, the Internet Hold feature didn't work. I tested it with my backup, v.92 ISP and it worked flawlessly. Also, on the v.90 only ISP, my connection was much slower than the V.92 ISP. In addition, my old software modem seemed to have faster connections as well. Also of note, if you start to dial up and you press CANCEL on the Windows DUN dial up window, it will not immediately stop the process. It sometimes takes 1-2 minutes to actually let you continue. This is not a good sign.
I wanted the peace of mind that I had a very good modem because it was hardware based and had good reviews. However, I am just overall disappointed because of the lack of driver support, connection speeds and support from USR. V.92 ISP users may want to take a look but V.90 users stay away!
USRobotics USR325610B Details
- Item Dimensions: 0 x 0 x 0 inches; 1 pounds
- Brand: USRobotics
- Model: USR325610B
- Product Type: Personal Computers
Full Details...
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